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End Point Assessment for Retailer (Level 2)

End Point Assessment for the Retailer (Level 2) standard covers the behaviours and habits of a successful retail employee. EPA with Instructus Skills incorporates managed learning, continuous feedback and benchmarked assessments to ensure that your employees have the skills to progress in your business.

Instructus Skills have been formally awarded a place on the ESFA Register of Apprentice Assessment Organisations (RoAAO) for the delivery of the Retailer (Level 2) Standard.


Gateway is a series of benchmarks and qualifications that an apprentice must achieve before being able to take EPA.

We provide a Gateway assessment tool with our EPA that allows you to monitor your apprentice’s progress against the standard throughout their training, giving you a clear indication of when they will be ready for Gateway.

The criteria an apprentice must meet for the Retailer Gateway include:

  • Level 2 literacy and numeracy;
  • Completion of training and assessment;
  • Gateway submission agreed by the apprentice, employer and Instructus Skills.

When an apprentice reaches Gateway we provide them with an online learner account. This allows access to EPA guidance documents, mock multiple-choice tests, email and more.

Delivery Model

There are three assessment components to the Retailer Standard (Level 2) EPA:

  • Multiple-Choice Exam
  • Practical Observation
  • Professional Discussion

Multiple-Choice Exam

A multiple-choice test that can be taken either online or by paper. This grade does not count towards the final assessment grade, but the exam must be passed for the apprentice to continue with EPA. The test will be scheduled between the employer, the apprentice and our assessor.

  • 30 minute on-demand multiple choice test
  • A range of scenario-based questions
  • Digital exam marked automatically upon completion
  • Can be taken in any suitable location at any suitable time

Our online learner accounts give apprentices access to guidance documents and mock multiple-choice exams to help them revise and prepare.

Practical Observation

The practical assessment is an observation of the apprentice in the retail environment and must include customer interaction. During the two hour observation the apprentice should have the opportunity to move from one function of the business to another in order to best demonstrate their knowledge, skills and behaviours.

It is mandatory that the observation covers the customer, business, communication, brand reputation aspects of the standard.

Professional Discussion

The Professional Discussion, which can only happen after the presentation of the Practical Observation, is a formal discussion between the apprentice and the assessor. The apprentice must be able to discuss their competence using examples from their work life in relation to areas specified on the Standard. This does not include areas covered in the Practical Observation.

  • The Professional Discussion will last for 60 minutes
  • The apprentice will be informed of the areas to be discussed at least 5 days prior to the discussion
  • The apprentice may bring materials to assist their demonstrations of competence, knowledge and skills
  • The employer may be present to provide support (but not lead) in the discussion

Resources & Documents

Contact Us

For further information about our EPA services please contact us using the form below.

Formed in 1996, Instructus Skills is a pan-sector body representing the training needs of over 11 million employees across the UK. From framework development to certification, we ensure that apprenticeships deliver the skills employers need.

In other words, we make apprenticeships work.