Skills for Business, Administration & Beyond

National Occupational Standards (NOS) are the definitions of the skills and competencies required by each apprenticeship.

As a skills sector body, we work with employers, training providers and industry bodies to regularly review these standards to ensure that they remain accurate and reflect current best practice. Please register here to learn about new consultations or contact us directly if you have any enquiries.

Click on the links below to view each National Occupational Standard.

Bidding & Tendering ⇢
Business & Administration ⇢
Consultancy & Business Support ⇢
Contact Centre ⇢
Customer Service ⇢
Enterprise ⇢
Governance ⇢
Human Resources & Recruitment ⇢
Industrial Relations ⇢
Languages & Intercultural Working ⇢
Management & Leadership ⇢
Marketing ⇢
Public Relations ⇢
Risk Management ⇢
Sales ⇢


We are proud to work with

Instructus Skills is a pan-sector body that represents the training needs of over 11 million employees across the UK. From consultations to certification, we ensure that apprenticeships deliver the skilled workers that employers need.

In other words, we make apprenticeships work.