National Occupational Standards

Sector Profile

Industrial relations – or employee relations – covers a range of job functions within organisations. In some businesses, trade union representatives play an important role in this area and require a range of skills in order to fulfil their functions.

We work together with the Trades Union Congress (TUC) to ensure the standards and qualifications for industrial relations professionals reflect industry needs and are fit for purpose.


Two National Occupational Standards (NOS) suites have been developed to cover Industrial Relations related job functions.

Prevention and Management of Violence in the Workplace

These standards are designed to support employers and employees in the development of good practice and general awareness in the workplace. They cover a full range of functions, from making sure individual actions contribute to a positive and safe working culture, to investigating, evaluating and resolving violent incidents at work.

The Prevention and Management of Work-Related Violence (PDF) ⇢

Trades Union Representatives & Professionals

These standards are fully endorsed by the TUC and are aimed at Trade Union representatives, particularly workplace, safety and learning representatives (ULRs) as well as union professional officers.

TUC Core Trade Union Role (PDF) ⇢

Define the Standards for Your Sector

Our NOS and frameworks have been developed to best represent the skills that you need in your sector. If you would like to join one of our sector-focused steering groups and ensure that training continues to work for your business, please contact us on

We are proud to work with

Instructus Skills is a pan-sector body that represents the training needs of over 11 million employees across the UK. From consultations to certification, we ensure that apprenticeships deliver the skilled workers that employers need.

In other words, we make apprenticeships work.