Framework Specification

Sector Profile

There are 140,200 administrators in Wales that help to keep businesses running in the public, private and not-for-profit sectors. Businesses face a number of challenges to replace those who leave their roles and to upskill the existing workforce.

Amongst these challenges are:

  • Technological Change: the continuing growth of sophisticated IT solutions which are now considered to be essential to effective administration;
  • Globalisation: the growth of worldwide communications, trade, and competition, which places a higher premium on language and cross-cultural skills.;
  • Increasing net demand for skilled business and administration staff: although the overall size of the Business Administration workforce is shrinking there is a high replacement demand. Evidence suggests that between 2007 and 2017 there will be a net demand for up to 54,000 administrators in Wales;
  • Skills Shortages: many current business and administration vacancies are hard to fill, often because of skills shortages.

Business Administration Apprenticeships have been in the top ten Welsh apprenticeship frameworks for a number of years, with around 2,800 apprentices starting the apprenticeship every year in Wales. This apprenticeship builds on the success of its predecessor, by using employer-led, up-to-date, flexible qualifications which meet the changing skills needs of employers. It builds in softer skills such as communication, team working, interpersonal skills, and the ability to reflect on their learning.

The Framework

Administrators need a broad range of skills to work efficiently and to help increase business productivity. Skills shortages identified by organisations include a lack of office and administration skills, customer-handling skills, technical and practical skills, oral communication skills, and IT skills, all of which are covered within the Business Administration Apprenticeship framework.

  • Foundation apprentices may work in roles such as administrators, office juniors, receptionists/medical receptionists, junior legal secretaries, or junior medical secretaries.
  • Apprentices may work in roles such as administration executives/officers, administration team leaders, personal assistants, and secretaries, including legal or medical secretaries.
  • Higher apprentices may work in roles such as office manager, administration team leader, personal assistant, or business development executive.

Tasks undertaken by apprentices will vary depending on the level and sector in which they are employed. Tasks may include producing documents, preparing notes, organising and co-ordinating events and meetings, developing and delivering presentations, providing reception services, using office equipment, setting up and maintaining filing systems, using a variety of software packages, updating information, and managing projects. At higher levels, tasks may include overseeing operational activities, implementing change within organisations, managing teams, monitoring risk, and agreeing on budgets.

The framework will also contribute to meeting the skills priorities in Wales by:

  • Providing flexible access to a high-quality Level 2, 3, and 4 skills programme, for those who prefer this style of learning and achievement;
  • Incorporating skills to improve the levels of general literacy, numeracy, and ICT in Wales;
  • Using technical and competence qualifications, valued by employers, to help their businesses grow;
  • Developing apprentices’ employability skills, making them more attractive to all employers whichever career they choose;
  • Providing a career pathway into jobs and training to provide the skills which the economy needs to grow;
  • Building on the existing quality learning provision for the business and administration sector in Wales.

Business Administration (Wales) ⇢

Define the Standards for Your Sector

Our NOS and frameworks have been developed to best represent the skills that you need in your sector. If you would like to join one of our sector-focused steering groups and ensure that training continues to work for your business, please contact us at

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Instructus Skills is a pan-sector body that represents the training needs of over 11 million employees across the UK. From consultations to certification, we ensure that apprenticeships deliver the skilled workers that employers need.

In other words, we make apprenticeships work.