Framework Specification

Sector Profile

Management and leadership skills have a major impact on the development, productivity, and performance of organisations of all sizes and across all sectors of the economy. Many British leaders and managers are innovative, creative, visionary, and inspirational and are heavily relied upon to sustain the UK as one of the world’s leading economies. In today’s fast-moving competitive environment there is a need to continue to drive up the performance of the best and to address weaknesses in management and leadership that are holding back productivity and performance.

The average amount of spend per manager per year for development in the UK is far lower than other European countries, particularly within small to medium-sized businesses, where fewer staff have management qualifications than in equivalent sized European countries.

The existing workforce needs to be upskilled and new people attracted into these jobs to meet the increasing demand for new management practices and a range of skills, including:

  • Leadership skills, including self-management, relationship building, negotiation, and influencing skills;
  • Communication and decision-making skills;
  • Information technology skills;
  • Knowledge and project management skills;
  • Coaching and mentoring skills;
  • Skills to win and maintain customer loyalty;
  • Change management skills such as the ability to manage the challenges of globalisation;
  • Partnership working and the ability to implement innovative solutions to a range of problems.

As the workforce and the customer base become more diverse, management needs to reflect that diversity and manage it effectively. This requires not only sensitivity to issues such as ethnicity, culture, gender, and disability but a greater awareness of the potential for different and more creative approaches that diversity in general brings.

The Framework

There is a strong demand for management skills in Wales, with 169,500 managers and senior officials currently employed. (Statistics for Wales, June 2010). Reflecting this high level of demand, the Team Leading & Management Apprenticeship programmes have seen a steady increase in learners since their initial development and the apprenticeship is in the top ten frameworks in Wales in terms of learner numbers.

The apprenticeship programme has been designed to provide flexible and portable qualifications, units, and skills sets that meet the current and future needs of employers of all sizes and across all sectors.

The Team Leading Foundation Apprenticeship has been developed to support those working as team leaders, section leaders, floor managers, help desk managers, trainee supervisors, team co-ordinators, and those working in a range of other team leader positions. The Management Apprenticeship has been developed to support those working as first-line managers, section managers, assistant managers, trainee managers, senior supervisors, junior non-commissioned officers (armed forces), and those working in a range of other management positions. The Management Higher Apprenticeship and the Management & Leadership Higher Apprenticeship have been developed to support those working as managers, senior managers, head of department, directors, and those working in a range of other senior management positions.

Tasks undertaken by apprentices will vary depending on the level and sector in which they are employed. Tasks may include planning, allocating, and monitoring the work of the team, giving feedback, briefing teams, supporting team members, managing conflict, resolving problems, procuring supplies, project management, agreeing on budgets and managing and improving customer service.

The framework has been updated to meet the changing skills needs of employers and to meet the requirements of the Specification of Apprenticeship Standards for Wales. It will also contribute to meeting the skills priorities for Wales by:

  • Providing flexible access to a high-quality Level 2 and 3 skills programme, as a real alternative to academic qualifications, for those who prefer this style of learning and achievement;
  • Incorporating skills to improve the levels of general literacy, numeracy, and ICT in Wales;
  • Using technical and competence qualifications, valued by employers, to help their businesses grow;
  • Developing apprentice’s employability skills, making them more attractive to all employers whichever career they choose;
  • Providing a career pathway into jobs and training at the intermediate and higher levels, to provide the skills which the economy needs to grow;
  • Building on the existing quality learning provision for management in Wales.

Management (Wales) ⇢

Define the Standards for Your Sector

Our NOS and frameworks have been developed to best represent the skills that you need in your sector. If you would like to join one of our sector-focused steering groups and ensure that training continues to work for your business, please contact us at

We are proud to work with

Instructus Skills is a pan-sector body that represents the training needs of over 11 million employees across the UK. From consultations to certification, we ensure that apprenticeships deliver the skilled workers that employers need.

In other words, we make apprenticeships work.